At Dancewear For You I pride myself on my commitment to quality and personal service. Your custom is important to me. If for any reason you are not happy with your purchase, please contact me immediately and I will do my best to help, in line with standard returns and exchanges policy below.
Domestic Australian Shipping rates are already calculated for you, but please drop me a line with any questions or concerns. International Shipping rates are normally automatically calculated at checkout, however, we do invite all our customers to email your shopping list to us so we can personally calculate the best possible shipping rate for you. Remember, purchasing multiple items by one designer often attracts great discounts for you so simply send an email with your dancewear wish list for an accurate discounted price delivered to your door.
Shipping times will vary depending on whether your item is in stock here in Perth, if your item needs to be posted from the designer, or perhaps your item needs to be produced. Need your item in a hurry? Just send an email for our best price and fastest delivery time to your location anywhere in the world.
When checking out, please select the shipping option most suitable for you. Dancewear For You uses Australia Post for all deliveries, adding tracking to all our packages but we cannot guarantee the services of Australia Post so you may wish to consider choosing the insured shipping options. Drop me a line with any questions.
Returns / Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All refunds are for merchandise only. All shipping and handling fees are non-refundable. International orders will be charged full shipping rates on all exchanges.
All returns and exchanges carry a $50.00 re-stocking fee, except where the item is found to be faulty. Please note this re-stocking fee is only charged to partly cover my expenses to ship stock to Australia from around the world.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Several types of goods are exempt from being returned. Items from Sasuel; Bravo Design; RS Atelier; Alfa Fashion and Victoria Blitz cannot be returned/refunded but we will happily exchange.
Dont send your item back to Dancewear For You without sending an email first. Its sometimes faster and cheaper to send your item direct to my suppliers and then you can exchange. Of course, any items found to be faulty will happily be refunded or exchanged. Dance Shoes cannot be exchanged or returned. Sale and discounted items cannot be exchanged or returned. Please do not ask for a discount and then request an exchange or refund unless you are prepared to pay the full retail price plus shipping & re-stocking expenses. Fabrics, Trimmings, Crystals, Accessories and underwear cannot be returned or exchanged.
Additional non-returnable items:
Gift cards. Underwear. Accessories. Shoes. Special order/custom items. Made to measure items.
Aida Dance Shoes cannot be returned but may be exchanged. All Aida Dance Shoe exchanges will incur a $70 re-stocking fee and all shipping is at customer's expense.
Exchanges of Dance shoes will only be accepted if shoes are unworn and undamaged and carefully re-wrapped for shipping. I suggest to try your shoes on a carpeted clean floor.
Galex Dance Shoes cannot be returned or exchanged.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed by Dancewear For You.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Please note that re-stocking fees are only charged to cover the stocking/shipping expenses of Dancewear For You and wherever possible, your exchange item/re-stocking fee will be reduced to limit any out of pocket expense for you. Due to regular bulk shipments from all around the world, purchasing AND exchanging online purchases should ALWAYS be cheaper with Dancewear For You.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. PLEASE ENSURE when exchanging/returning items you always use shipping with tracking.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We always replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and ONCE WE HAVE CONFIRMED YOUR EXCHANGE you can send your item to us. Sometimes, we will instruct you to return your item direct to the designer to save you time and postage costs, so please check with us before posting.
To return your product, you should EMAIL US FIRST and then mail your product to: 16A Nisbet Road Applecross Western Australia AU 6153, unless we advise you to send direct to the designer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.