We fully guarantee our products and want all of our customers to be satisfied. We accept returns - no questions asked.
However, for returns of multiple items, we do expect that only one item will be returned in 'open' condition. Also, if there is a manufacturer warranty claim involved, it is assumed that their process will be followed.
Our policy lasts 30 days. If 30 days have gone by since your purchase, we may deny your return request.
However, we may also approve it if there is a valid reason for the delay - just contact us!
On open items and returns which weigh more than 5 lbs, we must assess a 15% restocking fee.
To return your product, please contact us and we can send a pre-printed mailing label.
Or if you prefer to handle return yourself, simply mail to: Chickadee Solutions - Attn: Returns, 107 Granite Street Biddeford Maine US 04005-3651