VCTR Performance · Updated 29 October 2026
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. These rights apply independently of any manufacturer warranty or discretionary return policy.
Products may ship from VCTR, a supplier or a manufacturer, and an order may arrive in separate shipments. A supplier-stock label does not mean the goods are physically held at VCTR. Availability can change between stock updates. If a material availability or lead-time issue affects your order, we will contact you with the available options and any remedies required by law.
Timeframes are estimates from order confirmation unless a different basis is stated in your written order confirmation. Destination, production requirements, public holidays, customs and carrier circumstances can affect arrival. For international or remote-area delivery, contact us for an estimate appropriate to your location. We do not guarantee a delivery date unless expressly agreed. This does not exclude our legal obligations concerning supply or unreasonable delay.
Available shipping charges are shown at checkout for the delivery address and order. Large, heavy, fragile and remote-area deliveries may have different available services. If a service or charge cannot be provided as quoted, we will contact you before proceeding with a proposed change; we will not silently impose an additional charge. Check delivery access and address details carefully.
Tracking details are provided when available after dispatch. Products sourced from different locations may ship separately. Contact sales@vctrperformance.com if tracking has not updated or your order is delayed, missing, damaged or incomplete. We will investigate and provide the appropriate assistance and remedies; we do not automatically transfer all delivery risk to the customer when a parcel is dispatched.
Please provide accurate address and contact details and tell us promptly about errors. For customer-requested address changes or failed delivery caused by incorrect customer details, any proposed redelivery costs will be explained before agreement, subject to applicable law. International import duties and destination taxes may apply; any responsibility for these must be clear before purchase. Inspect goods on arrival and report damage promptly to assist investigation. A delayed report does not itself remove statutory rights.
Shipping enquiries: sales@vctrperformance.com.