What is the Studio Cakes return policy on retail store products?

We are committed to our customers shopping with confidence and are happy to discuss a refund in the event that your product is faulty or not fit for purpose. If you change your mind, we are happy to discuss an option for a store credit, within certain guidelines outlined below.

7-Day Refund Policy

Returns must be requested within 7 days of the receipt of your products. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

No Refund for Change of Mind

We will not refund if you changed your mind for any reason, are responsible for the fault in the goods, or decide you do not want/need the product. We are happy to discuss how our products work but will not refund the product if you simply decide you do not like it.

We will, however, provide you with a store credit in the event that you change your mind and the product is kept in its original packaging, unopened, unused, and undamaged. This is strictly relating to products that are not consumables.

No Refunds for Sale Items or Gift Cards 

Unfortunately, we cannot accept returns on sale items or gift cards.

No Refunds on Perishable or Edible Items

Food products (including fondants, sprinkles, paints, edible dusts, edible decorations etc.) can not be returned for a change of mind, even in the event that they are unopened. 

Refunds Provided for Faulty Goods

In the event that your goods are faulty, we will provide a refund via the same payment method that you paid with. For example, if you paid with card we will refund to your card. If you paid on our website, the refund will be automatically processed to the payment method that you used to checkout. Cash refunds are only available if you paid in cash.

Can I make changes to my order before/after it has been dispatched?

We will endeavour to accommodate changes to your order providing that you contact us immediately and your order has not been packaged or dispatched. Unfortunately, once your item has been packaged and/or dispatched we can no longer make adjustments.

Can I cancel my order?

To discuss making a cancellation please contact us immediately by phone or email within 2 hours of placing the order, at which point (and at our discretion) money can be refunded less an administration fee. Orders cannot be canceled once they have been dispatched.

How to request a refund or store credit:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start the returns process, you can contact us at sales@cakeandicingcentre.com.au. You are required to ship the items back to us at 651 Samford Road, Mitchelton, QLD, 4053, Australia, at your own expense.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cakeandicingcentre.com.au. 

Refunds are less our shipping costs and restocking fees

The total amount refunded to you will be less any costs that Studio Cakes incurred in shipping the product to you (note this is not always the same as the amount you paid for shipping, as often our shipping costs are more expensive than the shipping rate paid for your order).

There may also be a deduction for administration/restocking fee of $25. This amount covers labour costs incurred in originally fulfilling your order, handling and stocking your returned items, and administration costs.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.