Our policy lasts 24 hours. If 24 hours have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
If there is a quality issue or if you received a wrong item, please contact us immediately. Describe the problem and where possible, send us an image, so that we can offer you a resolution as efficiently as possible.
We only replace items if they are defective or damaged.
Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.