If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, we must have received back within 15 days of the purchase your item(s). Your item(s) must be unused and in the same condition that you received it and not have been photocopied.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
If the book was photocopied
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and return your item to: 779 Stonebridge Drive, Cincinnati, Ohio, US, 45233.
To return your product, you should mail your product to: 779 Stonebridge Drive, Cincinnati, Ohio, US, 45233
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returning your item back to JohnWyatt Publishing are non-refundable. If you receive a refund, the original product shipping cost that you paid will be refunded to you as part of your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.