Printed Solid

Refund Policy

Please contact us to discuss the details of any problem prior to sending any product back. support@printedsolid.com

REFUND AND WARRANTY POLICY

Our general policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for any reason. Printers are an exception to this and have their own policy that is specific to each printer. This is explained below.

RETURNS OF UNUSED ITEMS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Opened, but unused, items may be considered for returns with a restocking fee on a case by case basis. Opened 3D Printers are an exception to this and may not be returned.

Item will be refunded based on actual price paid minus shipping on shipping paid items or a shipping charge (our actual shipping cost) on free shipping items.

Non-returnable items:
Gift cards
Downloadable software products
Opened 3D printers

To complete your return, we require a reference to the original order number.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition with unopened packaging, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 90 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your original payment method account again.

Then contact your payment method company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@printedsolid.com.

EXCHANGES

When sending an item in for exchange per the policies above, send as follows:

Note order number on the outside of the package

Printed Solid
attn: Returns
2850 Ogletown Rd
Newark, Delaware US 19713
302-439-009

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3D PRINTER SPECIFIC POLICIES

As a more advanced piece of hardware, each 3D Printer company has their own policy for warranty, return, and exchanges. Printed Solid will follow this policy.

Lulzbot: https://www.lulzbot.com/content/shipping-standard-warranty-and-return-policies

Ultimaker: https://ultimaker.com/en/resources/16575-ultimaker-warranty

Dremel: https://3dprintersupport.dremel.com/hc/en-us/articles/201474825-Dremel-Limited-Warranty

Creality: http://www.creality3donline.com/Returns--Replacements.html

Raise3D: https://www.raise3d.com/pages/terms-conditions