Refund and Warranty Policy
Our general policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please contact us to discuss the details of any potential return prior to sending any product back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Opened items may be considered for returns with a restocking fee on a case by case basis. Opened 3D Printers are an exception to this and can not be returned.
Item will be refunded based on actual price paid minus shipping on shipping paid items or a shipping charge on free shipping items. For example, an unopened $82.99 E3D ordered with free shipping will be refunded $79.99 to account for our shipping charge.
Downloadable software products
Opened 3D printers
To complete your return, we require a reference to the original order number.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition with unopened packaging, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your original payment method account again.
Then contact your payment method company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org .
To return your product, you should mail your product to:
attn: Matthew Gorton
2850 Ogletown Rd
Newark, Delaware US 19713
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.