Good Harvest Organic Farm

Terms of Service

  Terms and Conditions

CONTENTS
1	Introduction	
1.1	Your responsibilities	
2	Contacting Good Harvest	
2.1	Allowing Good Harvest to contact you	
3	Placing an order	
4	Changing an order	
5	Creating an account	
6	Delivery days	
7	Delivery fees	
8	Receiving your delivery	
9	Paying for orders	
10	Suspected fraud accounts	
11	Product issues	
12	Disputing your account	
13	Credits to your account	
14	Cancelling your account	
15	Other Terms and Conditions	
15.1	Changes to Pricing	
15.2	Special or seasonal products	
16	Privacy Policy	
17	Intellectual Property Rights	
18	Other Websites	
19	General Restrictions	

1	INTRODUCTION
These Terms and Conditions form part of your agreement with Good Harvest. By accessing our website and ordering products from us, you agree to be bound by and comply with these terms.

1.1	YOUR RESPONSIBILITIES
Without limiting the below Terms and Conditions, you are responsible for:
• Ensuring all information – including payment information – on your account is correct and up to date.
• Notifying us of any changes to your information.
• Ensuring funds are available for each debit to your account.
• Notifying us of any changes or issues with your order within the appropriate time frames.

2	CONTACTING GOOD HARVEST
You can contact Good Harvest during business hours by:
• calling us on 0405 960 205
• Emailing office@goodharvest.com.au 
• Placing an order on our website www.goodharvest.com.au
• Sending a message using the contact form on our website www.goodharvest.com.au/community/contact 
• Messaging our Facebook account or commenting on our Facebook page www.facebook.com/goodharvestsunshinecoast 
For missing products, quality issues, delivery breakages, or any other enquiry that directly relates to your account, please contact Good Harvest by phone or email.
For cancellations, please contact Good Harvest by phone.
When contacting Good Harvest by phone, you will be required to identify yourself by providing three identification details. These measures are taken to ensure that Good Harvest complies with the Privacy Act, and to ensure your personal information remains secure. Failure to provide identity information may result in Good Harvest being unable to assist you with your enquiry.
If you contact us via a non-secure method to discuss your account, at our sole discretion we may require you to contact us by phone so that an identity check can be performed.

2.1	ALLOWING GOOD HARVEST TO CONTACT YOU
By agreeing to become a customer of Good Harvest or otherwise using the Service you acknowledge and agree that Good Harvest may contact you (including by email, SMS, telephone or such other means) in relation to:
• The service, your account, any products, or your order
• Where you have consented to us doing so, any marketing or promotion which we conduct, special products being offered, Good Harvest newsletters or publications
• Where you have consented to us doing so, goods, services or promotions which are being offered by our suppliers or business partners (either alone or in conjunction with us)
To unsubscribe from any of our marketing or promotional contact with you, please use the unsubscribe button in a marketing email, or phone or email our store.

3	PLACING AN ORDER
Orders can be placed through our website, or in person at our store.
When placing an order with Good Harvest, you will need to provide all relevant details, including: contact name, email, billing address, and phone number; delivery location preference; and PayPal, credit/debit card payment information as required. You can save this information for speedier ordering by creating an account.
When you place an order, you agree to purchase the particular products from us for the price (including any applicable charges and taxes) stated at the time you place the order, except as advised and pay for those products prior to delivery. All prices quoted are in Australian Dollars and inclusive of Goods and Services Tax (GST).
You will be asked to confirm your order and account details each time you place an order.

4	CHANGING AN ORDER
To change your order, please contact our store via phone or email. You are able to change or cancel an order without charge or penalty at any time before 12:00 PM Australian Eastern Standard Time (AEST) the day prior to the delivery date. For example, for deliveries scheduled on Monday, changes must be made before 12:00 PM AEST on the Sunday prior.
No changes or cancellations will be accepted after these cut off times.
You must pay for any products (including any delivery fees and taxes) which you have ordered if you attempt to cancel or change orders after these cut off times.

5	CREATING AN ACCOUNT
When creating an account with Good Harvest, you will need to provide all relevant details, including: contact name, email, billing address, and phone number; delivery preference; and PayPal, credit/debit card payment information as required.
You will be sent a confirmation email to set a password to access your online account.
You are solely responsible for maintaining the confidentiality of your email username and password, and for who accesses and uses your account.
You may update or edit your account at any time through our website or by contacting our store.
You may not have more than one active account, and your account is non-transferable.
You may be refused an account or orders at the sole discretion of Good Harvest. Good Harvest may at its sole discretion terminate your account or services at any time.

6	DELIVERY DAYS
When you place or change your order, you will be advised of the days and times that Good Harvest delivers to locations.
We are unable to deliver outside of these set times, except for certain events or business customers in select delivery areas.

7	DELIVERY FEES
Good Harvest offers free delivery on orders over $150. Delivery fees vary based on your order value and delivery area. When you place or change an order, you will be advised of any delivery fees at the point of order confirmation.

8	RECEIVING YOUR DELIVERY
You will receive the products to the delivery location you select, currently:
• Our store in Marcoola
• Addresses within the eastern bounds of our delivery map; or
• University of the Sunshine Coast (during semesters 1 & 2 only)
Milk and other cold foods will arrive in a re-usable cold bag. Fruit, vegetable and grocery deliveries come in a cardboard box.
You own and are responsible for all products once they have been delivered to you. It is the responsibility of the customer to ensure it is collected appropriately.
Please make sure that you check all products carefully against your tax invoice (available on the website or by contacting our customer service centre) and take careful notice of storage instructions, ingredient lists, allergens, and any use by or best before dates on products. 

9	PAYING FOR ORDERS
Orders will be charged to your nominated payment method. Credit/debit card payments and PayPal payments will occur once your order has been processed. Payments will appear on your statement as "Good Harvest". Bank Deposit and cash on delivery payments are the responsibility of the customer. You will be provided with our bank account details for Bank Deposit payments upon checkout.
It is your responsibility to ensure that sufficient funds are available for these transactions.
It is your responsibility to ensure that your credit/debit card details are valid and up to date. Please note we only accept Visa and MasterCard debit and credit cards. Please use the PayPal method if you wish to use another form of credit card.
If there is any change to your account details, then it is your sole responsibility to notify us.

10	SUSPECTED FRAUD ACCOUNTS
Good Harvest reserves the right to investigate all accounts where it suspects incorrect or fraudulent activity has occurred.
Good Harvest may conduct investigations into the above matters which can include but not limited to: 
• Requesting copies of identity to verify your account information
• Asking for upfront payment for your orders; and
• Visiting the account holder to verify account and delivery details.
Good Harvest may choose to terminate your order or account if this information cannot be verified, or if payment cannot be made.

11	PRODUCT ISSUES
The Australian Consumer Law gives consumers rights in respect of goods and services they purchase, called consumer guarantees.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Regardless of anything in these Terms and Conditions, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If for any reason you have received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or you have received something that you are not 100% satisfied with, we will ensure that you are not charged. However you must notify Good Harvest via phone within 48 hours of the delivery being made, and we may need you to provide proof of the issue. We may not be able to refund any consumed or disposed of items. It may take up to 7 business days to process a credit to your account.

12	DISPUTING YOUR ACCOUNT
If you feel that any transaction, payment or rejection, or other billing issue is in error, or that you have been advised something by Good Harvest in error, please contact our store by phone or email.
Good Harvest may require copies of your personal or banking information (such as bank statements) to be forwarded to us to properly investigate your dispute. We may be unable to resolve your dispute if this information is not provided.

13	CREDITS TO YOUR ACCOUNT
If we apply a credit to your Good Harvest account, you will be able to use the credit for purchasing products only. Credits are not redeemable as cash. In the event that your account is terminated – by you or by Good Harvest – you will be unable to withdraw any amount of credit remaining on your account. The credit will remain on your account for any future orders you may make.
If your Good Harvest account balance is in credit, any orders you place will be deducted from this amount.
Once your account returns to a nil balance, any future orders or remaining amount will be debited from your credit/debit card or bank account (if applicable).

14	CANCELLING YOUR ACCOUNT
You are able to cancel your account with Good Harvest at any time by calling our store. No cancellation fees or minimum contracts apply.
You will be required to pay for all received orders, plus any orders for the next day should you not cancel your order before 12:00 PM AEST.

15	OTHER TERMS AND CONDITIONS
15.1	CHANGES TO PRICING
From time to time we may need to alter the price of the products you have ordered.
This may result in the prices of the individual products being slightly different from the notified price when you placed your order. There may be slight increases or decreases in price. Any changes will be evident by comparing your order confirmation with your monthly tax invoice. Please contact us if you have an issue with your invoice amount.

15.2	SPECIAL OR SEASONAL PRODUCTS
Good Harvest may offer you special or seasonal products. These products may be subject to their own Terms and Conditions. You will be advised of any specific terms and conditions at the time of your order.
From time to time, we may also offer special promotions or customer incentives which provide you with discounted pricing. These promotions may be subject to other terms and conditions which will be communicated at the time of order.

16	PRIVACY POLICY
Our privacy policy (https://checkout.shopify.com/7724519/policies/1916568) forms part of these terms and conditions. By utilising our service, you acknowledge and agree to our privacy policy. 

17	INTELLECTUAL PROPERTY RIGHTS
Good Harvest owns and/or is licensed to use all of the Intellectual Property Rights on the website, including software, design, text, graphics, layout, content, and materials.
You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way, communicate to the public or use for commercial purposes, any material on our website without our prior written consent.
This website contains registered trademarks and other trademarks which are protected by law. You must not use any mark, logo or trademark appearing on the website, or our name or the names of our related bodies corporate without our prior written consent.

18	OTHER WEBSITES
The website may contain links to external websites that are not operated by us or our related bodies corporate. Good Harvest makes no representations or warranties, or has any responsibility or liability for any external websites.
By providing a link to these External websites we do not expressly or imply the endorsement of such sites or products or services that are provided at those External websites.
You hereby agree that you access and use the products and services made available at external websites solely at your own risk.

19	GENERAL RESTRICTIONS
You must not:
• use the website or Service for activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
• use the website or Service in any way, or transmit to or via the website any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using the website or Service;
• make fraudulent or speculative enquiries, purchases, or requests;
• use another person’s details without their permission or impersonate another person;
• tamper with or hinder the operation of the website;
• use any mechanism or technique to obtain the details of another customer;
• knowingly transmit any virus, worm, defect, Trojan or similar disabling or malicious device to the website;
• modify, adapt, translate or reverse engineer any portion of the website;
• remove or alter any copyright, trademark or other proprietary rights notices contained in or on the website;
• create accounts by automated means;
• use the website to violate the security of any computer or other network or engage in illegal conduct;
• use the website or Service other than in accordance with these terms; or
• enable or permit another person to commit any of the above acts.