Refund policy

<h5>RETURN EXCHANGE POLICY</h5>
<p>You may return your Mondaine.com purchase within 15 days following the delivery of the product.<br></p>
<ul>
<li>Final sale items cannot be returned or exchanged.</li>
<li>Free gifts with purchase should be returned along with merchandise being returned.</li>
<li>Refunds will be processed back to your original form of payment.</li>
<li>Any returns on orders purchased with a gift card and/or alternate form of payment will receive reimbursement back on the applicable gift card first.</li>
</ul>
<p>Upon receipt, you will be notified by email that your return has been received and your order will be inspected. Once the inspection is completed, you will be refunded in full. If there is any discrepancy with the return, you will be notified via email. Please allow up to 14 business days from the time we receive your returned order for your refund or exchange to be processed. Kindly note that it may take up to one billing cycle for your credit to be reflected in your original form of payment.</p>
<h5>RETURNS OR EXCHANGES VIA OUR PORTAL</h5>
<p>Please follow the steps below:</p>
<ol>
<li><span style="font-size: 0.875rem;">Visit our </span><a href="https://mondaine.loopreturns.com/#/" style="font-size: 0.875rem;">portal.</a></li>
<li><span style="font-size: 0.875rem;">You will be asked to provide your order number and shipping zip code.</span></li>
<li><span style="font-size: 0.875rem;">Upon clicking enter, you will be taken to the next page to select the product that you would like to return from your order.</span></li>
<li><span style="font-size: 0.875rem;">A pop up will appear and will ask you the reason for your return.</span></li>
<li><span style="font-size: 0.875rem;">Once you have selected the reason for the return, you will be asked if you would like to return the product or find something new.</span></li>
<li><span style="font-size: 0.875rem;">Depending on the option you select, you can:</span></li>
<li><span style="font-size: 0.875rem;">Exchange the product for something new.</span></li>
<li><span style="font-size: 0.875rem;">Exchange the product for a gift card.</span></li>
<li><span style="font-size: 0.875rem;">Return the product back to your center for a full refund.</span></li>
<li><span style="font-size: 0.875rem;">Please note that eligible items will be shown as white and ineligible items are grayed out.</span></li>
<li><span style="font-size: 0.875rem;">After you complete the process, you will be able to download the return label.</span></li>
<li><span style="font-size: 0.875rem;">You will need to send returns individually if you placed multiple orders.</span></li>
<li><span style="font-size: 0.875rem;">Confirmation will be sent via email.</span></li>
</ol>
<h5>RETURN CONDITIONS</h5>
<p>Eligible items for return or exchange must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them in the original packaging. The original sales receipt must be included. Mondaine will not accept any return if the merchandise shows signs of wear, has been used, or has been altered from its original condition in any way.<br>When returning or exchanging bracelets, please ensure that the pins and additional links are secured in its pouch to prevent scratching of the bracelet during transit. Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.</p>
<h5>HOLIDAY RETURN POLICY</h5>
<p>All orders shipped between November 10th and December 31 may be returned until January 10th for a full refund. On December 31st, our return policy will revert back to 15 days from delivery date. Holiday returns are still subject to regular return guidelines as listed below. This is a holiday extension out of our usual 15-day return policy.</p>
<h5>FINAL SALE ITEM POLICY</h5>
<p>All items marked FINAL SALE or ON SALE during our Black Friday through Cyber week shopping events (12/11/2023 – 12/31/2023) are final and may not be returned or exchanged.</p>
<p>Additional non-returnable items are:</p>
<ul>
<li><span style="font-size: 0.875rem;">Physical Gift cards</span></li>
<li><span style="font-size: 0.875rem;">Digital Gift cards</span></li>
</ul>