Refunds (for classes and courses)
1. Purchases can only be refunded within 48 hours of registration. Please send your request for refund by email to firstname.lastname@example.org. Please note that all refunds are subject to a 25% of your purchase restocking fee. Otherwise, the student can re-book at the next available time.
2. Because we limit the number of students in a given course ( to keep the quality of the teaching from being diluted) when you cancel without adequate notice, the seat will most likely remain empty. This means a student could have attended that course. Many of our students come from out of town or fly in from other countries. Last minute cancellations, affect students travel logistics and the Academy's own internal planning. Please be aware of the impact on all of last minute cancellations.
If you sign up and pay for a class/course and are unable to attend, please contact us to cancel at least 72 hours prior to the scheduled time of the class/course. In fairness to other students, if you contact us with less than 72 hours notice then there will be a re-scheduling fee of $50. You can re-schedule the same class/course upon availability, however priority will be given to those students already registered in those future time slots. This condition takes precedence over condition #1 above. And, if you need to re-schedule your class(es) more then once, there will be a $50 re-scheduling fee.
A class/course could occasionally be cancelled by the Canadian Barista and Coffee Academy if there is insufficient interest, equipment problems, or if a teacher has an emergency. If the class/course is cancelled you will be notified by email as soon as possible, and given instructions to re-book at a later date.
“No Show” Policy
If a student misses (no show) a class(es) and also fails to notify us by email at email@example.com thereby gives the Canadian Barista and Coffee Academy the capacity to reschedule the class(es) at a time based upon availability, however priority will be given to those students already booked in those future time slots.
Our classes are designed for students 16 years of age and older. Our minimum age requirement is 14 when accompanied by an adult. The accompanying adult is required to pay and register for the same class(es) and date(s).