<strong>Returns</strong><br /><br />You may return any product within 14 days of receipt. Items must be returned unused and unaltered. All original packaging and labelling must be returned in good condition also. Sale items may not be returned or exchanged unless they are faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.<br /><br />If you wish to exchange an item please email us as soon as possible to reserve another item. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.<br /><br />If you change your mind, exchanging goods is at the discretion of Wētā Coffee. You will require proof of purchase to return or exchange the product. If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.<br /><br /><strong>Address for Returns and Exchanges</strong> <br />Wētā Coffee Limited <br />1a Rawhiti Road <br />One Tree Hill 1061 <br />Auckland <br />New Zealand