Jumeira Consulting

Refund Policy


You can review the most current version of the Returns Policy at any time on this page. We reserve the right to update, change or replace any part of the Returns Policy by posting updates and/or changes to our website.

When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage or incorrect supply which must be received within 5 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option.

To return a product to us, you must obtain a Return Material Authorisation (RMA) from us by contacting rma@jumeiraconsulting.com

We will accept the return of product if the product is not in accordance with your order, your proof of purchase is returned, and it is returned to us within 3 business days of the RMA# being issued by us. You are responsible for the cost of returning the product to us.

If you wish to return to us product which was correctly supplied to order you must let us know within 5 days of the date of delivery. If we agree to the return of such product we may charge you a handling or re-stocking fee of between $100.00 AUD per product or 10% of the price of the product returned plus any delivery costs. If we accept the return of product which is specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.