If for any reason the Buyer is dissatisfied with a product from our range, purchased from Rock Paper Cloth, under the distance selling regulations the Buyer may cancel their order for a full refund up to 7 days after receipt of the Goods.</p>
<p>The Buyer must inform Rock Paper Cloth of their decision to cancel/return the order by either telephone, post or email.
<br />Goods must be returned to Rock Paper Cloth in the same condition that they were sent at the Buyer’s expense within 7 days of receipt.
<br />The Buyer will be responsible for any Goods that have been damaged in transit when being returned so must ensure that the Goods are well packaged to avoid this.
<br />Only when Goods are faulty/damaged and returned to us are we able to either offer a full refund or send a replacement product.
<br />If a fault is found with the Goods that is the responsibility of Rock Paper Cloth then Rock Paper Cloth will arrange for the faulty Goods to be collected and the Goods will be replaced at cost to Rock Paper Cloth or a full refund will be offered for generic items. Any bespoke items are not eligible for a refund but a replacement product will be sent to replace any damaged items.
<br />Any refunds can only be made back through the same payment method that has been used to purchase the Goods. We are unable to refund money into a different name or account.
<br />We regret that we are unable to offer refunds on bespoke or personalised items. Orders for bespoke items are not covered under the distance selling regulations so therefore do not have a cooling off period once payment has been made.
<br />This does not affect your statutory rights.</p>
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Customer information - Rock Paper Cloth - Checkout