mhdcolorado

Refund Policy

  Returns are easy!

You may return new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To initiate a return, please email sales@apothecanna.com with your order number and return details to receive an RMA. You should expect to receive your refund within two weeks of sending it back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

A 20% restocking fee may be applied for large or unusual returns.

If your order ever arrives opened or obviously damaged, please contact us immediately so we can notify USPS and file a damage claim. Please keep all packaging materials for 7 business days after notifying us and a replacement will soon be shipped to you. If the item was damaged as a result of improper handling, be prepared to take photos for USPS. 

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless it was a result of our error.