Australian Woodwork

Refund Policy

  Australian Woodwork returns and refunds policy.

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Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Return postage will be compensated if your item is damaged or faulty but is at your expense for any other reason such as change of mind or a gift not appreciated.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@australianwoodwork.com.au.


Exchanges (if applicable)
We will replace or exchange items if they are defective or damaged; you will be compensated for return postage.
We will replace or exchange items for any other reasons such as change of mind or a gift not appreciated; all return and resending postage costs at your expense.

If you need to exchange it for the same item, send us an email at info@australianwoodwork.com.au and send your item to: 45B Wharf Street,
Maclean, NSW 2463, Australia.


Shipping
To return your product, you should mail your product to: 45B Wharf Street,
Maclean, NSW 2463, Australia.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.