Emmaus International — Correspondence School, Discipleship, Resources

Refund Policy

Return Policy
Returns must be made within 30 days of delivery to the customer.
Before returning any item, contact ECS Ministries at ecsorders@ecsministries.org or call 888-338-7809 ext. 2.
If the items are in new / undamaged condition you will receive a full refund less a $1.00 restocking fee per item (minimum $3.00).
If the return is because of a result of our error (you received an incorrect or defective item) you will receive a full refund or replacement at no cost to you.
Damaged / used items cannot be returned for credit.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will be made either by check or applied to your credit card (if paid by credit card) within 10 of days of the approval of the refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ecsorders@ecsministries.org.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ecsorders@ecsministries.org and send your item to: 2250 Chaney Dubuque Iowa US 52001.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2250 Chaney Dubuque Iowa US 52001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Donations
If you submit a donation online and there is an error as to the amount of the transaction, please contact ecsorders@ecsministries.org or 888-338-7809.