<br />Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. </p>

<p>Retuning Custom Orders
<br />Custom orders are built specifically for your needs and cannot be returned under any circumstances.</p>

<p>To be eligible for a return, your item must be unused and in the same condition that you received it.  We reserve the right to charge a 25% restocking fee on any unused items.</p>

<p>There are certain situations where only partial refunds are granted: (if applicable)
<br />Parts and accessories with obvious signs of use
<br />Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
<br />Any item that is returned more than 30 days after delivery</p>

<p>Refunds (if applicable)
<br />Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
<br />If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. </p>

<p>Late or missing refunds (if applicable)
<br />If you haven’t received a refund yet, first check your bank account again. 
<br />Then contact your credit card company, it may take some time before your refund is officially posted.
<br />Next contact your bank. There is often some processing time before a refund is posted.
<br />If you’ve done all of this and you still have not received your refund yet, please contact us at 
<br />swsales@skidmore-wilhelm.com.</p>

<p>Exchanges (if applicable)
<br />We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at swsales@skidmore-wilhelm.com and send your item to: Skidmore Wilhelm 442 South Green Road Cleveland  US 44121.
<br />  
<br />Shipping
<br />To return your product, you should mail your product to: Skidmore Wilhelm 442 South Green Road Cleveland US 44121</p>

<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. </p>

<p>Depending on where you live, the time it may take for your exchanged product to reach you, may vary.</p>

<p>You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.