Returns: For all Medical Emergency Kits, Oxygen, Pharmaceuticals and Bruxism Monitors unfortunately we can’t offer you a refund. If the product is damaged please contact us for replacement information. Due to the propriety nature and scope of the services provided, STATDDS does not issue refunds on any enrollment services once payment for ordered services has been processed. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Shipping To return your product, you should mail your product to: 2120 South Green Road South Euclid OH 44121 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.