Returns: Medical Emergency Kits, oxygen, pharmaceuticals and bruxism monitors cannot be returned. If the product is damaged please contact us at 800-693-9076 for replacement information. STATDDS does not issue refunds on any enrollment services, due to the propriety nature and scope of the services provided. Shipping You will be responsible for paying shipping costs for returns on items that have been approved for return. Shipping costs are non-refundable. PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER. The time it will take for your exchanged product to reach you will vary depending on location. If you are shipping an item valued over $75, please consider purchasing shipping insurance or using a trackable shipping method to ensure we receive it.