Please note that we cannot accept returns of opened wine or of items with missing or damaged components. If you wish to return a non open wine please contact us as firstname.lastname@example.org and we'll try to accommodate as much as we can your request.
We reserve the right to replace orders with similar wines based on varietals and vintage of equal or greater value. If no suitable substitute wine is available, we will issue a refund instead.
Shipping & Handling
Adult Signature Required
All carriers specify that wine orders require a person at least 21 years of age sign for your delivery. The use of a business address can help expedite delivery by a day and often makes the signature requirement easier. (we highly recommend to have the wines shipped at a business address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com