Returns: We accept returns within 30 days of purchase as long as the product is unused, has it's original packaging, and shows absolutely no signs of wear. Buyer is responsible for the cost of return postage. Used products will not be accepted and are not eligible for return. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed along with a $3.00 restocking fee which will be deducted from the original purchase price and a credit will automatically be applied to your original method of payment. Exchanges: We stand by our product and offer to replace/exchange any items with manufacturer defects. If you need to exchange it for the same item, send us an email at [email protected] Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. **For Kickstarter Backers ONLY** APEX Wallet 2.0 Lifetime Warranty/Guarantee Policy: If at any point your wallet stops functioning under normal wear and tear conditions (spring failure), we will fix or replace your wallet free-of-charge for as long as you own it. All metals can dent and scratch, and all finishes can wear, and our wallets are no exception to those circumstances. This warranty/guarantee does not cover; dents, dings, scratches, wear of finish, damage caused by accidents, or extreme circumstances (such as purposely trying to break, bend, or disassemble the wallet). Buyer is responsible for paying shipping expenses both to and from MSTRMND Collective's facilities. For claims on warranty/guarantee, email [email protected] before taking any action. We will need more information to start the claim process. This warranty/guarantee only covers APEX Wallet 2.0s which were pre-ordered and pledged for through our Kickstarter campaign (for the APEX Wallet 2.0). No other products are covered under this policy. This warranty/guarantee DOES NOT apply to any APEX Wallet 2.0s purchased through our website (www.MSTRMNDcollective.com), through any of our retailers' or resellers' websites or retail locations, or any other website or brick and mortar location which partners with us, carries, or sells any of our products. This guarantee is non-transferable and can only be activated by the original Kickstarter backer who purchased the product.