Our pre-sale policy does not accept returns or refunds. Unfortunately we can’t offer you a refund at any time.
Damaged items post shipping
To be eligible for a new item, your item must be in the same condition that you received it. It must also be in the original packaging.
To receive a new product, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Our pre-sale policy does not accept returns or refunds. Unfortunately we can’t offer you a refund.
To return your product, please contact firstname.lastname@example.org for the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.