Items that are being returned for a refund must be received within 30 days of purchase (order date). Please ensure that all pieces, including flat surfaces, are protected when returning. For example, chains should be separated from locket to prevent scratching during shipping. Pieces must be received back unworn and in their original condition in order for the return to be processed. Monica Rich Kosann will pay the return shipping costs for items received in error or items to be exchanged. Please note that customized, engraved and discounted items are not eligible for returns. You can expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Return Shipments should be sent insured to the address below with a trackable method (such as UPS, FedEx or USPS). Monica Rich Kosann Attn: Returns/Repairs/Exchanges 5 River Rd, Suite 204 Wilton, CT 06897 We will notify you via e-mail of your refund once we've received and processed the returned item. Insurance is highly encouraged for return shipping items and we advise customers to use a shipping method where a tracking number is provided to you for reference.