Policies: We hate messing around with all the fine print, so to try to keep it real simple, we will use only three categories:
1) Defective Items
2) Non-Defective Items
3) Broken Items
Defective Items: Because we want to assure everyone is happy with their purchases, we are more than happy to replace any defective items you purchase from us with a 100% functioning replacement as quickly as possible. Basically this means that we won’t leave you hanging if you somehow receive a defective item from us or one of our vendors.
Non-Defective Items: We want you happy with your transaction, but if you purchase an item and find that you can’t use it on your vehicle for whatever reason (for instance you change your mind), we are happy to offer you a refund towards your original method of payment, less the outgoing shipping fees, if you return it in it’s original non-damaged box within 60 days from the date your order is placed. All returns require a Return Goods Authorization Number (RGA#), so contact us first, and if the item is inspected and deemed to be in “as good as new” condition, and can be resold to someone expecting a new product, we are happy to refund your purchase (minus the outbound shipping).
All refunds must be completed within 60 days of delivery, as we lose the ability to perform refunds through our payment processors.
Broken Items: This category covers something that you purchased from us, which worked for a while, but then stopped functioning normally for whatever reason. Normally these would be dealt with on an individual basis directly with the manufacturer of the item. If you are not getting anywhere with the manufacturer, shoot me an e-mail and we’ll see what I can do to get you taken care of with them, us acting as your advocate. Often times manufacturers want to stand behind their product, and we are happy to represent you if you need us to!
That’s it. See, that was (almost) painless.
Have a great day, and thank you for your business!