Bad Ass Coffee of Hawaii strives to provide excellent customer service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, you must contact customer service first. Upon arrival at our warehouse all returned items are inspected. You will be refunded the full amount of product and all shipping charges if your return is a result of our error. If the return is not a result of our error and your item is returned unopened (within 30 days, 15 days for coffee, tea or food items) of delivery, we will refund the full amount of the product returned. Return shipping and insurance fees are the customers responsibility. You may contact our customer service office at 888-422-3277 (Monday-Friday 9am-5pm MST) or send us an email at firstname.lastname@example.org.