Bold Floors

Refund Policy

OVERVIEW

This website is operated by Build Bold Inc. Throughout the site, the terms “we”, “us” and “our” refer to Build Bold Inc. By visiting our site and/or purchasing products from us, you engage in our “service” and agree to be bound by the terms and policies referenced herein and/or available on our website.

Build Bold Inc. strives to provide accurate content including product information and pricing however item availability, product information and pricing are subject to change without notice. Every effort has been made to display as accurately as possible the colours and images of our products that appear however we cannot guarantee accuracy.

We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time.

Large orders are welcome and bulk pricing is available on many of the products however, we reserve the right to limit quantities.

We do not warrant that the quality of any product or its information, obtained by you will meet your expectations, or that any errors in the Service will be corrected.

All information given on any and all products should be considered as a general guideline. It is the responsibility of the buyer to determine sizes and measurements as well as whether any and all products are suited for appropriate installation or purposes.

SALES

Orders placed through our online marketplace must be paid in full prior to processing. Payment is accepted by major credit card (VISA, Mastercard or Amex) or through PayPal. Prices are exclusive of delivery and applicable taxes. A minimum order of $50 (before taxes) is required.

All custom orders and sale items are considered FINAL SALE and may not be cancelled, exchanged or returned for any reason.

DELIVERY OF PRODUCT

All prices are FOB our supplier's warehouses. While we endeavour to supply orders on schedule, we do not guarantee to meet delivery deadlines.

Most orders will be available for pick up at the Build Bold Inc. warehouses within 3-5 business days. There are products requiring a longer lead time and are indicated as such in the product information.

Delivery times for products delivered directly to the customer may vary by Vendor.
If delivery is requested an additional charge will apply, payable in advance by the purchaser.

RETURNS OR EXCHANGES

Returns or exchanges will NOT be accepted without approval. Should such a request be accepted and approved by management, goods must be returned within 30 business days from the original date of shipping from the Vendor.

Goods must be returned in their full, unopened and undamaged original packaging and ready for resale. It is the customer’s responsibility and cost to return any goods to our Vaughan warehouse facility located at 140 Marycroft Avenue, Woodbridge, ON L4L 5Y4. Should you choose to transport these goods via third party, Build Bold Inc. does not accept any responsibility for products lost, stolen or damaged during return shipping.

A restocking fee of 25% will apply depending on the product, quantity and Vendor.

Any and all claims made regarding damaged goods must be made prior to any and all installation. Buyers shall inspect all goods upon receiving and shall notify Build Bold Inc. within 5 business days of receipt if goods do not conform to the buyer’s purchase order or are defective based on visual inspection.

REFUNDS

Upon receipt and inspection of goods being returned a refund will be processed and applied to your original form of payment within 5 business days. Any shipping costs incurred are non-refundable.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Seller’s liability to the buyer is limited to the cost of the goods purchased. It is at our discretion to replace or refund up to the purchase price of said goods.

Custom products should be measured and installed by a certified professional. Failure to do so means buyer agrees to hold Build Bold Inc. blameless for any incorrect measurements or installation difficulties.

Original manufacturer’s warranty will apply on all products purchased. Build Bold Inc. reserves the right to refrain from accepting responsibilities for any and all warranty related issues and circumstances.

All warranty information is described in the Warranty Information tab on each product on www.BuildBold.com.