All sales are final. Once an order is shipped, we can no longer issue a refund if the products arrive in good condition. If your order arrives damaged, please promptly let us know and we will be happy to arrange for store credit for replacements. We ask that you take a photo of the product and the packaging for us to provide to our shipping company for reimbursement.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@earthtuface.com. When we approve the exchange, send your item to:
2115 Pacheco St
Concord, CA
94520
USA
To return your product, you should mail your product to: 2115 Pacheco St Concord California US 94520.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.