Green Koala

Refund Policy

Returns
Our policy lasts 7 days because our natural and organic products are perishable.  If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 7 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days according to your credit card’s standards.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. There is often some processing time before a refund is posted. If it has been greater than 10 days since your return confirmation email was sent and you still have not received your refund yet, please contact us at info@greenkoala.net.

Exchanges
If you received an item and realized it is not the scent you prefer, you may exchange it for the same item in a different fragrance.  We can only replace items of the same type (e.g. a candle for another candle). If you need to exchange an item, please send us an email at info@greenkoala.net and send your item to: 2081 Ocean Street Marshfield Massachusetts US 02050.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a discount code will be e-mailed to you to use on our online store.

Shipping
To return your product, you should mail your product and receipt of purchase to: 2081 Ocean Street Marshfield Massachusetts US 02050

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.