Damaged Goods: Birdnbuck.com must be notified within seven (7) business days of delivery of any goods received in damaged condition through request for Return Merchandise Authorization Form by emailing returns@birdnbuck.com. Damaged goods must be returned to Birdnbuck.com within thirty (30) days of delivery.

Goods Received in Error: Birdnbuck.com must be notified within seven (7) business days of any goods shipped in error through request for Return Merchandise Authorization Form by emailing returns@birdnbuck.com. Such goods must be returned uninstalled, in new condition, and in the original packaging. In the event exchanging for goods received in error, we will expedite process for your replacement goods and will ship at no cost to you. Any goods received in error must be returned to Birdnbuck.com within thirty (30) days of delivery.

Other Returns: A request to return new, undamaged goods must be made to Birdnbuck.com within thirty (30) days of delivery through request for Return Merchandise Authorization Form by emailing returns@birdnbuck.com. The goods must be returned in uninstalled, in new condition, and in the original packaging. Return requests received more than thirty (30) days after delivery will not be accepted.

The costs of return shipments and a 20% restocking fee will be charged to you on all returned goods other than when: (i) the wrong goods are shipped to you by Birdnbuck.com, (ii) goods are received in damaged condition, or (iii) the goods are subject to a warranty claim.

All returns require a Return Authorization Number (“RMA#”) that is provided to you by email along with a return shipment label after a completed Request for Return Merchandise Authorization Form has been received by Birdnbuck.com. Upon receipt of a completed Request for Return Merchandise Authorization Form, a Return Merchandise Authorization (RMA) number will be emailed to you. Return requests without RMA # will not be processed. All return authorizations are subject to review and approval by Birdnbuck.com. We cannot accept goods shipped via freight collect or COD.

After all conditions of our return policy are met, a credit will be issued to the method of payment used during the purchase of the goods, less shipping costs, if the return is not a result of a shipping error or goods received in damaged condition. Please allow up to seven (7) business days from date received for the processing of your return request.

It is the intent of Birdnbuck.com to serve our customers to the best of our ability and be as fair as possible in this regard.

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