This policy applies to orders placed directly with Peak Supps (www.peaksupps.co.uk). It does not affect your statutory rights.
You may request a change-of-mind return within 30 days of receiving your order.
Your statutory right to cancel an online order lasts for 14 days, beginning the day after you receive the goods. You then have a further 14 days to send the goods back.
Returns requested after the statutory cancellation period are accepted under our additional 30-day returns policy. To qualify, the goods must be sent within 30 days of receipt and must be unopened, unused, sealed and in a resaleable condition, with their original packaging, labels and accessories.
Email contact@peaksupps.com with:
Your order number
The products you wish to return
Your reason for returning them
We will provide the appropriate return address and instructions.
During the statutory cancellation period, you may inspect goods only as you reasonably would in a shop.
You are responsible for taking reasonable care of the goods. We may reduce your refund if unnecessary or excessive handling has reduced their value.
Goods returned under our additional 30-day returns policy must be unopened, unused, sealed and fully resaleable. We may refuse a return under this additional period if these conditions are not met.
All returns must be securely packaged inside a suitable mailing bag or box. Do not attach labels or tape directly to the product or its retail packaging, and do not write on or otherwise damage the packaging.
During the statutory cancellation period, we may make an appropriate deduction from your refund where damaged packaging reduces the value of the goods. Returns made under our additional 30-day returns period may be refused if the goods or packaging are damaged and no longer fully resaleable.
Unless faulty, damaged, misdescribed or incorrectly supplied, change-of-mind returns are not accepted for:
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
Opened consumable products where the health protection or hygiene exception applies
Goods liable to deteriorate or expire rapidly
Personalised or custom-made goods
Goods inseparably mixed with other items after delivery
Opening external delivery packaging does not, by itself, remove your statutory cancellation rights.
You are responsible for arranging and paying return postage for change-of-mind returns.
We recommend using an appropriate tracked or insured service and retaining proof of posting. Peak Supps is not responsible for returns lost or damaged in transit where you arranged the return.
If goods are faulty, damaged, misdescribed or incorrectly supplied, contact us before returning them. We will provide instructions and cover reasonable return costs where required.
Eligible refunds will be made to the original payment method unless agreed otherwise.
For returns made under statutory cancellation rights, we will refund you within 14 days of receiving the goods back or receiving evidence that they have been sent, whichever happens first. We may withhold the refund until one of these conditions is met.
Returns made under our additional 30-day returns policy will be refunded after the goods have been received and inspected.
We may make a lawful deduction for any reduction in value caused by handling beyond what is reasonably necessary.
If you cancel and return your entire order under your statutory cancellation rights, we will refund the cost of our least expensive standard delivery option where a delivery charge was paid.
Any additional amount paid for express, next-day or another enhanced delivery service will not be refunded.
Original delivery charges will not be refunded for:
Partial change-of-mind returns
Returns accepted under our additional 30-day returns policy after the statutory cancellation period
Enhanced delivery costs above the cost of standard delivery
If standard delivery was free, no retrospective delivery charge will be deducted from your refund.
For faulty, damaged, misdescribed or incorrectly supplied goods, delivery and reasonable return costs will be handled in accordance with your statutory rights.
Goods must be of satisfactory quality, fit for purpose and as described.
If you believe that goods are faulty, damaged or misdescribed, email contact@peaksupps.com with:
Your order number
Details of the affected product
A description of the issue
Photographs or other reasonable supporting evidence, where requested
Do not dispose of the goods or packaging while we investigate unless retaining them would be unsafe or unreasonable.
You may have a short-term right to reject faulty goods within 30 days of delivery. After that period, you may be entitled to a repair or replacement and, where the legal requirements are met, a price reduction or refund.
We may inspect the goods before confirming the appropriate remedy. These rights do not apply where damage results from misuse, accidental damage, normal wear and tear or failure to follow applicable instructions.
If Peak Supps sends you an incorrect product, contact us promptly. We will provide an appropriate remedy and cover reasonable return costs.
If you ordered the wrong product, the change-of-mind return conditions apply.
We do not offer direct exchanges for change-of-mind returns.
If you require a different product, flavour, size or variation, return the eligible product for a refund and place a new order.
This does not limit any statutory right to a repair or replacement.
Contact contact@peaksupps.com promptly if your order has not arrived within the stated delivery period.
Peak Supps remains responsible for the goods until they are delivered to you or to a person or location authorised by you. We may review tracking information and request reasonable information before providing an appropriate remedy.
To receive a full refund for an entire bundle, all products included in the bundle must be returned.
Refunds are based on the amount actually paid after discounts. Any free gift supplied as a condition of purchase must also be returned if the qualifying purchase is cancelled.
These conditions do not restrict your statutory rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.
Contact contact@peaksupps.com immediately if you wish to cancel or change an order before dispatch.
We cannot guarantee that an order can be stopped or changed after processing has begun. If it has already been dispatched, the returns procedure above will apply.
Cancelling or pausing a subscription affects future orders only where the change is completed before the applicable processing deadline.
If a subscription order has already been processed or dispatched, the cancellation and returns terms in this policy will apply.
Email contact@peaksupps.com within the applicable period.
Include your order number and the products being returned.
Follow the return instructions provided.
Package the goods securely inside a suitable mailing bag or box.
Retain proof of posting until your refund has been processed.
Do not return goods to the address on the delivery packaging unless we confirm it is the correct returns address.
Nothing in this policy excludes or limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.