We hope that you are always happy with your Kaali purchases. However, if upon receipt of your purchase you are not satisfied with the item, we will gladly do an exchange or provide you with a refund, provided the following:
• You notify us of your return request within 7 days of receipt of your package – firstname.lastname@example.org
• The item must be unused and undamaged, and packaged in its original box
Once we receive the email requesting the return, we will contact you regarding collection of the package. We will collect the package from the address that we initially delivered to, unless requested otherwise.
Once we receive the returned product we will inspect it and authorise the return. Provided that this check is successful, we will credit your account within 7 days from the day that we received the returned item.
The courier cost on the first return is free; thereafter you will need to cover the courier costs for any additional returns on that specific order.