Kit xChange

Refund Policy

60 Day LOVE It or Your Money Back Guarantee.

REFUNDS :

No matter how much you have used our organization system, we will refund your full money at any time within 60 days from your purchase – we do not need a reason. You return them to us – we refund without questions.

For returns please contact Customer Service at info@KitxChange.com or via phone at 800.735.2512

Have ready or provide in the email the following details:
Order date ______
Order number ______

Please do not send your purchase back to the manufacturer.

REFUNDS (returned in 60 days)
Once your return is received we will process and a credit will automatically be applied to your credit card or original method of payment, within 3 days of receipt.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet -
1. first check your bank account again.
2. then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@KitxChange.com

REQUEST AN EXCHANGE? Contact customer service by email with the following details:

order date ___________
order number ____________
your name ___________
your phone number __________
comments/request _________

RETURNING A GIFT?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. We cannot process a credit card refund to a gift recipient - we can only process a refund to the gift giver.

Please be aware that if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, and you return the item for a credit card refund, we will send a refund to the gift giver and he will find out about your return.

Ship to Address :
To return your product, you should mail your product to:
Kit xChange
3541 Wilkinson Lane
Lafayette California US 94549

MANUFACTURER DEFECTS :
If returned within 60 days of purchase, we will refund your purchase price and any shipping costs incurred. Contact info@KitxChange.com to receive a RETURN AUTHORIZATION. No products will be received without a RETURN AUTHORIZATION.

SHIPPING COST POLICY:
1. You will be responsible for paying for your own shipping costs for returning your item.
2. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid will NOT be refunded.

IMPORTANT : You should always consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.