shop.twworkshop - tracy wilkinson

Refund Policy

Returns

Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, please contact info@store-la.com for approval and "RA" number. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. For ceramics the items must be returned exactly as originally packaged. If packaged incorrectly and there are breakages the return will not be accepted.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 963 Nordica Drive, Los Angeles, California, US, 90065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any questions E mail us at info@store-LA.com