Return & Cancellation Policy
Returns will be accepted only within thirty (30) days of purchase date and for store credit or exchange only on all items except special or custom orders, sale items, and vintage or antique items.
Store credit and exchanges are allowed with receipt and original, intact packaging only. Please be certain to return your purchase in original exterior box, well packed and insured for the full amount. Additional packaging may be necessary. All credited returns or exchanges must be in original, unused condition. A restocking fee may apply to any order not received in good condition. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the sole responsibility of the purchaser. Please call 423-437-9000 for a return authorization. Any items returned without a return authorization will be refused and ineligible for a store credit or exchange.
All special or custom orders, sale items, and vintage or antique items are considered non-refundable. Special or custom orders are defined as any product not normally stocked by Company. Cancellation of a special or custom order must be done within three (3) business days of confirmation of the order to avoid complete forfeiture of deposit or payment. NO CANCELLATIONS OF ANY KIND WILL BE ACCEPTED FOLLOWING THIS 3-DAY WAITING PERIOD. Company makes no implicit guarantee of delivery date or arrival times for special or custom order purchases. Some items may be out of stock and an extended period of time may be necessary for restocking. Some delays are due to manufacturing or delivery delays. We appreciate your understanding and will consistently do our best to assure speedy delivery of your special or custom order.
A refusal of shipment is billable for both the return and original shipping costs, as well as a fifteen percent (15%) restocking fee. Actual shipment cost is based upon freight billing incurred by Company. Store credits with Company are good for a period of 12 months from the date of issuance. Company reserves the right to cancel any order after it has been placed, for any reasons, but typically due to an unexpected change in availability.