We want you to be happy with your new purchase. If you don't love it, send it back. It’s that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 14 days of purchase.
HOW TO RETURN YOUR ITEM:
Email customer service at [email protected] with your order number, the merchandise you wish to return and the reason for your return and you will receive a RA# from a customer service representative.
Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
Please indicate the RA number (R502###) on the outside of the box where it is visible. Without this RA# the processing of your return may be delayed.
Mail your package back to us as soon as possible and please consider using trackable shipping and insurance.*
The return address is:
8549 Atlas Drive
Gaithersburg, Md. 20877
Please allow 14 days for us to receive and process your return merchandise.
We'll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
*LAVALOKA is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
All sale items are not refundable.
The holidays are a time for cheer -- not stress -- so please don’t sweat the small stuff through December 25th. You have a little more time just in case you and yours want to exchange or return. We are happy to wait until January 8, 2019.
Our goal is to ship your beautiful new LAVALOKA Activewear within 48 hours of ordering. We even try to ship on weekends and if we could get the post office to open up on public holidays, we would ship then too. If you have special requirements such as signed delivery, please mention so in the comments with your order and we will contact you via email to make arrangements.