The Million Roses Europe

Terms of Service

Terms & Conditions

The following Terms and Conditions do not affect your statutory rights as a consumer. By entering into any financial transaction with The Million Roses you are agreeing to our Terms and Conditions as below:

Protecting Your Security

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Be assured that this is done only to confirm your identity, and that your credit rating will be unaffected.

Prices

Prices do not include delivery charge or insurance costs. These will be detailed at the time of order and may vary according to the level of service required.
We reserve the right to charge extra for an unusual delivery requirements or different locations.
All online prices are inclusive of VAT unless otherwise stated. If not then VAT will be added at point of invoice at the current rate. Price is based on your accounts individual minimum order, ordering quantities below this minimum order may may result in additional charges.
Prices will be calculated automatically when at the check out. This may not mean a reduction in price depending on the country and shipping costs. Your shopping basket on the payment screen will reflect the overall cost to you with VAT charged.
Unless otherwise agreed prices will be those stated by us, on date of invoice, prior to despatch. No claims of any type or reductions after despatch will be entered into.
Any price or price list provided to you is for information and guidance purposes only and may contain discrepancies. It does not represent an offer to sell at the stated price and the prices are not legally binding to us.
All prices and price lists in relation to your account are strictly confidential and must not be disclosed to any third parties. Prices are subject to change without prior notice and change and will be reviewed at least once per year.
The images on our website are used to provide an image of how our products look like. Since we are using natural preserved flowers, there might be slight differences in colour or size of the rose.

Orders

Orders shall be made in writing, online, by telephone or by email. When we receive an order we have the right to assume the order is correct and accurate, no confirmation of order is either requested, necessary or waited on.
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products/services are, the cost, delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and any possible explanations. Each party shall be responsible for any errors in its messaging or ordering.
The products are not sold on a sale or return or exchange basis. If ordering for a specific date of consumption please choose a date first. Products may only be returned upon the suppliers written approval, in their original packaging and condition, within date with carriage paid. Any perishable items or foodstuffs are excluded from return.

Order Cancellations

We are able to cancel your order whilst this is within an order processing status, however once the order status has changed to Order at Depot and/or Completed and Dispatched and/or once dispatched to the courier, orders cannot be recalled or stopped by cancellation. If the order is delivered and the items are still unwanted, and you still wish to cancel your order you may do this within your rights of the Consumer Contracts Regulations 2013.
Our usual order cancellation, returns and refund policy does not apply for bespoke 'made to order' goods or perishable goods which cannot be returned unless faulty.

Availability

If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. Goods are available on a first come, first served basis and we are not liable if we are unable to supply a particular product. You will not be charged should stocks become exhausted and will be notified within 24 hours where possible of such and offered an alternative choice. Should you have been charged already, a refund for the part not in stock shall be applied.

Payment Terms

You can pay for Products purchased from The Million Roses by using any of the following debit cards: Visa, Mastercard, American Express and PayPal.
You must give us authority for payment at the time of order and all card holders will be subject to validation checks and authorisation by the card issuer.
We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.
Payments may be made by way of a bank transfer which is the preferred option for corporate and / or third party delivery orders. Attempts to purchase which are returned as having failed payment service provider fraud reviews may result in details of delivery and IP address details being given to the Online fraud office of the Police.

Delivery

Our third party Couriers will endeavour to deliver or arrange delivery without undue delay of the goods in the quantities ordered to the address requested when specified. 
We shall not be liable for any delay to deliveries of orders awaiting notification from customers due to issues with their order, late delivery, non-delivery or variation in quantities delivered and in particular shall be entitled to adjust quantities delivered to you where insufficient stock is available to complete or order. 
We not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, ie a 'mis-delivery', we will refund the difference of the value of the service not provided for. ie an Express service not carried out within the promised time frame will result in a refund to the value of a standard service charge.
Where specific courier instructions are given e.g. leave in porch, round the back etc, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery), or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery. With any 'signature optional' or 'leave safe' delivery your rights to claim damage, missing items and non delivery are waived.
If the courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s. A calling card will be left where possible with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a Courier Card may be left card directing you to your nearest depot where you may collect your goods. Please note after a period set by the courier (usually 5 days) non-collection of the goods will result in the items being returned to The Million Roses.
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of the goods/products remains with us until such time as payment has been received in full by us.
Amendments to address delivery address details once your order has been processed by us and received by the Courier may not be possible. Any amendments to delivery address may be attempted by the Customer direct with the Courier but is not guaranteed due to security of goods measures ad may hold an additional charge due to redirection of goods.

Social Media Policy

The Million Roses engages in the use social media for our customers who enjoy using these channels. Should you wish to contact the company regarding any orders or any product enquiries or require contact with customer services please contact us either via telephone or email for as there may be delays on any enquiries posted on social media as these are used primarily as marketing information channels. Please note The Million Roses social media is monitored. Any comments or posts should be within the recommended guidelines of that social media channel and EU Law. Any comments or posts that are inappropriate, slanderous or abusive, either directed at other customers, other social media users, The Million Roses and/or its staff or agents thereof or not, will be recorded and may result in legal proceedings.

Complaints

Not happy? Please send the full details of your complaint with any relevant documentation to shop@themillionroses.com. The Million Roses is operated by The Million Group (HU) Limited. This is a company incorporated in Hungary whose registered office is at:13/b, 1/1. Apostol Utca 13., Budapest, Hungary. Company Registration No is: 01-09293624.

The Million Group Kft.
13/B, 1./2., Apostol Utca, Budapest, HU-1023
+43 664 4101475
sales@themillionroses.com