Refund Policy

Website - Refund Policy
Our return and refund policy is valid for 24 hours from the day you receive your order.

This applies for our Website orders only. If it has passed 24 hours, refunds will no longer be provided. 

To be eligible for a refund, customer must be able to provide receipt or proof of purchase (photo) evidence that their item is spoiled, missing or unreachable to our customer service for further arrangement.

Customers will receive their refunds via e-voucher or cash refund within the agree timeframe with our customer service.  

Exchanges (if applicable)
Customers who seek an exchange of their purchase, it’s subjected to unforeseen circumstances during the process of the order, please contact customer service for further arrangement.

Partial Refunds
Customers who utilised a voucher in their previous purchase or partial item damage, will receive a prorated amount subjected to individual cases.

Fruit Replacements/ Exchange:
If your order has an item that is not available in stock, MBG reserves the right to exchange to the equivalence or higher fruits as the replacement.

This auto replacement policy applies to fruit boxes or fruit baskets.

Customers who received fruits replacement will only be refunded if the fruits provided are spoiled or inedible. Photographic evidence of spoiled fruit must be provided.

Shipping
Deliveries from MBG will be done on the same day based on daily available slots.

There are occasions where we are unable to provide same-day deliveries – please expect delivery on the next day.

Occasionally, our delivery partner may not be able to reach you in the selected time frame.

Please be patient and be aware of Whatsapp/calls/sms communications you may receive.

If your place of residence (eg. Condo/gated community) has SOPs or a delivery table, MBG delivery will contact you via sms/call before handing it over to your community manager.

It is the customer’s obligation to check and contact their community manager for their orders.

MBG will not provide a refund if the customer fails to check and collect their order from the delivery table/condo management.

By ordering on www.mbg.com.my, you automatically agree to all terms and conditions on our website.

Outlet - Refund Policy
Kindly contact the respective outlet for refund or replacement:-

Kuala Lumpur:-

MBG, 163 Retail Park : 016-2058602

MBG, Aeon Taman Maluri : 016-2143603

MBG, Hartamas Shopping Centre: 016-2128602

MBG, Institute Jantung Negara : 016-2015602

MBG, LRT Bangsar : 016-2169602

MBG, Nu Sentral : 016-2072602

MBG, Melawati Mall : 010-2354603

MBG, Pantai Hospital KL: 016-2274602

MBG, Publika Shopping Gallery: 016-2374603

MBG, Setapak Central : 010-2360586

MBG, Sunway Putra Mall : 016-2063602

MBG, Mid Valley Megamall KL : 016-2208602

MBG, The Starling : 016-2134602

MBG, Wangsa Walk Mall : 016-2076602

MBG, Ampang Point : 010-234 8602

MBG, Great Eastern Mall : 010-2368602

Selangor:-

MBG, PJ 33 : 016-2638602

MBG, Sunway Giza Mall : 016-2209602

MBG, Sunway Pyramid : 016-2137602

MBG, Aeon Shah Alam : 016- 2897603

MBG, Plaza Alam Sentral : 016-2519602

MBG, Empire Subang Gallery : 016-3367602

MBG, Bangi Avenue (Kisok) : 016-4188602

MBG, Paradigm Mall : 016-2338602

MBG, IOI City Mall, Putrajaya : 016-2103602

MBG, DPulze Shopping Centre : 012-6655190

Nilai :-

MBG, Aeon Nilai : 016-2059602