Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are legally exempt from being returned, including perishable goods. All of our perishable goods cannot be returned, unless damaged or faulty when received.
If any item(s) received are damaged or faulty, please notify us immediately, and send proof of the damage/fault by means of a digital photograph clearly showing the damage or fault. This should be sent to: firstname.lastname@example.org
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your notification of damage or fault has been received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund/replacement.
In certain situations we may require the return of the item(s). Once the return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund/replacement.
If you are approved, then your refund/replacement will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or your replacement item sent.
The means of sending this replacement may not be by the same means as the original delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund/replacement yet, first check your bank account again, and double check no delivery/missed delivery has taken place.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Or contact us for further information on the postage/shipping of the replacement at email@example.com.
If you’ve done all of this and you still have not received your refund/replacement yet, please contact us at: firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged prior to the item being received by the customer. If you need to exchange any item(s) as a result of defect or damage, send us an email, with digital photograph clearly showing the defect or damage, at: email@example.com
To return your product, you should mail your item(s) to: Fine Cider Ltd, 3rd Floor, 22-27 The Oval London GB E2 9DT
Except in the case of defective or damaged, as outlined above, if we do accept a return and require the item(s) to be returned to us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30 in value, or an item that is fragile, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s), nor do we accept liability for and item(s) lost in return shipping.Opens external website in a new window. Opens in a new window. Opens external website. Customer information - The Fine Cider Company - Checkout