Eclair Lips


Refund Policy

Returns & Exchanges

You may contact us at info@eclairlips.com for a refund or exchange within 30 days of the original purchase date. Unfortunately we can’t offer you a refund or exchange if more than 30 days have gone by.
Due to the personal nature of our products, your item must be sealed, unused and in the same condition that you received it in order to be eligible for a refund or exchange.
Shipping charges on product returns and exchanges are not refundable.

Errors or Damages
If upon receiving your order you discover that your product has been damaged or that a mix up has occurred, please contact us at info@eclairlips.com within 7 days of receiving your shipment and we will get a replacement or the correct item off to you right away at no charge as well as instructions on how to ship the damaged or incorrect product back to us at our expense. We may also ask you for photos in the case of a damaged item so that we can make the necessary changes to avoid situations like those in the future.

Satisfaction
If for any reason you're not happy with your purchase, please let us know within 14 days of receiving your order and we'll work with you to do what we can to resolve the issue.