House of Lady J Boutique, LLC - RETURN & REFUND POLICY
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RETURNS:
Our policy lasts 7 calendar days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
-We are not responsible for any lost/stolen/damaged items. We take pride in handling your items you ordered with care and once your item(s) leave our facility then we have absolutely no control on how items are being transmitted via USPS. However, we are willing to work with you for sure. If your item is damaged then please follow these quick steps for replacement if possible:
1) Send us a pic of your damaged item(s).
2) Return back your items to us ASAP at: 2801 Washington Rd., Ste#107 Pmb 114, Augusta, GA 30909. Include your original receipt copy attached with your damaged items.
3) You will have 7 calendar days to notify us of any damaged goods.
*PLEASE BE ADVISED: We cannot guarantee that you will receive the same original item you previously ordered. For example: same exact item in the same exact fabric and so forth. We will be in communication with you to advise you of the same item in-stock, but if the item is in a different style of fabric/material of what's available at your choice to pick from.
**PLEASE NOTE: if you are past your 7 day time frame to notify us of your damaged items then we are unable to assist further.
REFUNDS:
Unfortunately we are unable to accept any returns and unable to issue refunds you due to the nature of items being made at this time.
SHIPPING:
All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3 to 5 business days of payment.
- We will notify you by email when your items have been shipped.
There are some cases when we also ship same business day if your order is received successfully by or before 2pm EST and all available products are currently in stuck. We do not ship on all major Holidays.
Shipping Disclaimer: HouseofLadyJ.com, HouseofLadyJay.com, HouseofLadyJBoutique.com is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.
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