RETURN/REFUND POLICY

CUSTOM ORDERS:  We cannot accept returns custom-made items based on customer's error on design layout, sewing space, colors, dimensions, etc. Please note ALL SALES ARE FINAL on Final Sales order and Custom-made label orders due to the customization that occurred specific to the customer's request.

There are NO cancellations after approval of artwork as order has gone into production. Should you cancel your order while your order is being processed, you are still responsible for the total balance less shipping. Orders are submitted to production only after payment is made.

Custom woven labels: Credits are not available on orders unless the proof has not been generated or the files have not been prepared for production. If an order is canceled after we have sent you a woven label sample, then sample fee cannot be refunded and for woven labels, $80+ fee* will be charged. (pricing depends on the label specs)

REPRODUCTION DUE TO FACTORY ERROR

It is the responsibility of the customer to review the final product (woven labels, printed labels, hang tags, patches, etc.) within 7 days of receiving the order and let us know if there are any errors on our part. We would gladly review and reproduce according to the correct specs. We cannot review, reproduce, or take returns if more than 7 days have past.

STOCK LABELS:

All size and "Made in USA" labels are FINAL SALE. Any orders over $300 cannot be returned as we have allotted the stock to you. If you are not satisfied with any of other stock label products you have purchased, you may return the item in its original packaging within 15 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below:

Return Instructions of Stock Labels
4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.

Obtain your Return Merchandise Authorization number (RMA#) by e-mailing us at inquiry@cruzlabel.com, or contact us via phone by calling us at 213) 389-7658, Monday - Friday, 10AM - 5PM PST.

All returns must include ALL parts, pieces, printed materials, and accessories, along with the product's original packaging.
Include a copy of your packing slip and RMA# with your return shipment.
Mail your return to:

Cruz Development & Design
3250 Wilshire Blvd. Suite 1107
Los Angeles, CA 90010

Customers pay for return shipment charges. To ensure that we receive the package we recommend using a method of shipping with tracking and insurance.

Returned products are subject to inspection by Cruz Label staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, used, or damaged.

We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.

Please make sure that you qualify before returning your items. If you have any questions or are unclear as to whether or not you may qualify for a refund, contact Customer Service at 213.389.7658, Monday through Friday, 10AM - 5PM PST.

Exchanges of stock labels (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kate@cruzlabel.com and send your item to: 3250 Wilshire Blvd Los Angeles California US 90010.