As part of our commitment to you, all Cruz Label purchases are backed by our 100% satisfaction guarantee on all stock label orders. We cannot accept returns custom-made items based on customer's error on design layout, sewing space, colors, dimensions, etc. Please note ALL SALES ARE FINAL on Final Sales order and Custom-made label orders due to the customization that occurred specific to the customer's request. And custom-made orders cannot be cancelled once sampling and/or production is in process.
If you are not satisfied with any of the stock label products you have purchased, you may return the item in its original packaging within 15 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below:
4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.
Obtain your Return Merchandise Authorization number (RMA#) by e-mailing us at firstname.lastname@example.org, or contact us via phone by calling us at 213) 389-7658, Monday - Friday, 10AM - 5PM PST.
All returns must include ALL parts, pieces, printed materials, and accessories, along with the product's original packaging.
Include a copy of your packing slip and RMA# with your return shipment.
Mail your return to:
Cruz Development & Design
3250 Wilshire Blvd. Suite 1107
Los Angeles, CA 90010
Customers pay for return shipment charges. To ensure that we receive the package we recommend using a method of shipping with tracking and insurance.
Returned products are subject to inspection by Cruz Label staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, used, or damaged.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Please make sure that you qualify before returning your items. If you have any questions or are unclear as to whether or not you may qualify for a refund, contact Customer Service at 213.389.7658, Monday through Friday, 10AM - 5PM PST.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 3250 Wilshire Blvd Los Angeles California US 90010.