Queen of Fashion Boutique

Refund Policy

Returns
Our policy lasts 10 days. If it has been 10 days since your purchase, unfortunately we can not offer you a credit in the store or exchange. (We do not refund the money, but we give you a credit for the same money in the store)

*** IMPORTANT: when the product is for final sale, we do not return it or change it ***
*** We do not give credit to the store or change, when we put a discount on our store and on our website, we leave as final sales with no changes or refunds ***
*** ACCESSORIES, BIKINI, SHOES, SALE OR DISCOUNTED ITEMS, INCLUDING ORDERS USING A DISCOUNT CODE ON SALE DAY, ARE DEFINITE SALE. THERE ARE NO RETURNS OR CHANGES.

**EXCESSIVE RETURNS:
If you have an excessive amount of returns a 20% restocking fee will apply to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.


We do not offer money back returns. Once we receive your returned package a member from our return department team will inspect and issue you an online credit. Any customers that do not obey by terms and conditions will have a 20% penalty/restock fee applied to their refund.

Orders that are shipped free: Shipping fees will be deducted from online credit upon return.

Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. The Boutique does not provide return shipping labels. A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

We fulfill orders as they come in and cannot be canceled after 2 hours of when they are placed. Once an order is placed we cannot alter or add onto the order.

The Boutique is not responsible for lost or stolen packages that states delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.

We don’t ship to PO BOX, APO, or Postal Boxes. Orders will only ship to a home or buisness address.

All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.

Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.

Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office.


To be eligible for a credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and sent it again.

Late or missing exchange (if applicable)
If you haven’t received a exchange yet, please contact us at info@queenfashionboutique.com.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@queenfashionboutiqueoficial.com and send your item to: 10550 NW 77 Ct SUITS 109 Hialeah Gardens Florida US 33016.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: 10550 NW 77 Ct SUIT 109 Hialeah Gardens Florida US 33016

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.