1UP Games and Repairs

Refund Policy

Shipping Policy

Our goal is to ship standard and expedited orders within 1 business day. In-Store pickup orders will be ready same day at our location: 1UP Games, 4118 Wilder Rd, Bay City MI 48706.

Shipping Rates
*In-Store pickups (Bay City MI) - Free
*Standard - $4
*Expedited $8

Out of Stock products
Because our products are also available in our storefront there is a chance that an item could sell in-store before it can be shipped. If your order has multiple items but not all of them are available you will receive a refund for the unfulfilled items and the remainder of your order will be shipped out as soon as possible.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Products must be in new, original condition. All products returned in damaged or used condition may be denied a refund or subject to a 15% restocking fee.

If you ordered the wrong item or you no longer need it then you will be responsible for the return shipping cost.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@1upgamesbc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 4118 Wilder Rd, Bay City, MI, 48706, United States.

Shipping
To return your product, you should mail your product to: 1UP Games, 4118 Wilder Rd, Bay City, MI, 48706, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.