Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit.
To be eligible for credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Figurines and blind boxes are final sale, except in the case that the figurine is damaged/missing parts. Damage must be reported within 48 hours of receiving the item, and photo evidence along with a detailed description of the damage must be included. If we determine that the item is damaged, we will exchange the damaged figurine for a new one. Shipping costs for this will be covered by you. Please note that damage done to the box will not be considered grounds for an exchange.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, your credit will be sent to you within a few days of approval.
Late or missing credit (if applicable)
If you haven’t received your credit yet, please check your junk mail or spam folder to confirm you have not received it. If you are unable to find it or have not received a hard copy in the mail, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be exchanged or credited. Sale items are final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 2271 Harvey Ave Unit 1161 Kelowna British Columbia CA V1Y 6H2.
To return your product, you should mail your product to: 2271 Harvey Ave Unit 1161 Kelowna British Columbia CA V1Y 6H2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When choosing a shipping method, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Opens external website in a new window. Opens in a new window. Opens external website. Customer information - Chibi's Anime Goods and Collectibles - Checkout