Once orders are placed on our store, we do not offer cancellations, returns and exchanges.

Buyers are solely responsible for any customs and import duties/taxes that may apply. To find out more information, kindly contact the local authorities in your city/country of residence.

The store is not responsible for any delays due to customs. In case the buyer denies paying of duties to the shipper, the products will be shipped back to the store (in which case the buyer will have to bear the cost incurred for the same) or destroyed by shipper.

For any queries kindly drop us an email at store@materialimmaterial.com.