We value customer service here at Oregon, and we want each and every customer to be satisfied with the product(s) they ordered; if for some reason, you encountered an issue with a product you ordered and/or are less than satisfied, please contact us at [email protected] or (866) 440-1171 to request a return.
Return shipping is paid by the customer, and returns are subject to a 20% restocking fee unless items are defective. Please be certain that the parts you are ordering are the proper product(s) needed for your job as a restock fee will be assessed on exchanges of incorrectly ordered parts.
Once a return has been accepted by a customer service agent, returns can be mailed to the following address:
3700 Paragon Drive
Columbus, Ohio 43228
All refunds will be sent to the original form of payment. Refunds can take up to 5-7 business days depending on the method of payment.
Should you have any additional items, please contact us at [email protected] or (866) 440-1171.
Thank you for your business.