Returns
We can process a refund on your account if you ship the box back to our fulfillment center. The box must have been delivered to you within 7 days of return, unopened, and untampered with or we will be unable to process a return for you. Note: we are unable to refund any boxes that do not meet these conditions.

We've found most times that writing "Return to Sender" on the original package will get it back to us just fine, but if you would like more reassurance and a firm return date we can issue you a return label for $15 which will be subtracted from your refund.

Refunds (if applicable)
We can process a refund on your account if you ship the box back to our fulfillment center. The box must have been delivered to you within 7 days of your return to us, unopened, and untampered with or we will be unable to process a return for you. Note: we are unable to issue refunds for packages falling outside these parameters.

We've found most times that writing "Return to Sender" on the original package will get it back to us just fine, but if you would like more reassurance and a firm return date we can issue you a return label for $10 which will be subtracted from your refund.

Sale items (if applicable)
Only regular priced items are eligible for returns if approved by a customer service specialist, unfortunately sale items, promotional purchases, and prepaid subscriptions cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@trubrain.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.