Ilogear

Refund Policy

RETURNS

Ilogear fully guarantees all of our products against any manufacturing defects, such as a suspected defect in the workmanship or in the materials used. If this is the case, you may send the product back to be evaluated.

Refunds will ONLY be issued on Defective Items.

Refunds will NOT be issued for:
- Incorrect size ordered
- Dislike of color or style, etc.
- Custom Orders
The above reasons are subject to an Exchange (see Exchange Polices section)

Defects DOES NOT cover damage from:
- Accident
- Improper Use
- Natural Wear and Tear
- Overexposure
- Extensive Use

Custom Pieces CANNOT be Returned or Exchanged. Custom pieces include, but are not limited to:
- Color Change
- Material Change
- Size Alteration
- Addition of Sleeves, Skirts
- Changing into Biketard, or Leotard, Unitard
- Adding Appliques, Rhinestones, or any other Embellishment
- Any other form of Customization or Alteration

There are no refunds or exchanges on custom orders that have been approved with a drawing, swatches, and/or actual samples.
- To be eligible for a Refund or Exchange, your product must be:
- Unworn
- Unused
- Unwashed
- And Must be in the same condition that you received it.
- It Must be in original packaging with the tag still on.

Soiled, worn, damaged or stained gear (including, but not limited to, deodorant stains, Fabreeze treated, or washed) CANNOT be returned and WILL NOT be accepted.

Only regular priced items may be Refunded, unfortunately items bought on Sale, Coupon Code, or Discount CANNOT be Refunded.

A Refund and/or Exchange must be pre-authorized by an Ilogear customer service representative if the conditions listed above are met, after which you will be given a confirmation number for either a Refund, an Exchange, or a Merchandise credit. However, final decision will be made once the merchandise is received by our Return/Exchange Department and it is inspected and approved.

Shipping fees are non-refundable, unless an item is damaged or defective.

Customer is responsible for all return shipping charges.

To complete your return, we require a receipt or proof of purchase.

Ilogear reserves the right to refuse any return not meeting any or all of these requirements.

REFUNDS

Our policy lasts 10 days. If 10 days have gone by since the day you received your purchase, unfortunately we cannot offer you a Refund.

Refunds will ONLY be issued for Defective items.

Refunds will NOT be issued for:
- Incorrect size ordered
- Dislike of color or style, etc.
- The above reasons are subject to an Exchange (see Exchange Polices section)

Before returning any merchandise, you must obtain a confirmation number.

Refunds are issued in the original form of payment only.

Refunds will be issued when returned merchandise has been received, inspected and the confirmation number for your return has been approved.

You can expect the refund amount to be credited to your original payment method 3 to 5 business days after your confirmation number has been approved (depending on your bank’s credit policies).

For a full Refund, returns must be made with the original receipt, tag, and the merchandise MUST be in its original condition.

Customers will be notified via email when your return has been processed and a credit has been issued to the original form of payment.

Any merchandise that is returned without a confirmation number WILL NOT be processed.

There are NO refunds on all custom orders that were previously approved via a drawing, swatches or actual samples.

EXCHANGES

Our policy lasts 10 days. If 10 days have gone by since the day you received your purchase, unfortunately we cannot offer you an exchange.

Before sending back any merchandise for an exchange you must obtain a confirmation number.

Once our Exchange Department receives the merchandise, inspects it and the confirmation number for your exchange has been approved, we will ship out the new item.

Customers will be notified via email when the exchange has been processed and the updated items have been shipped, along with a USPS tracking number.

SHIPPING RETURNS

To return your product, you need to mail your product to:
Ilogear, Inc.
Attn: Returns/Exchanges Department
7169 SW 44 St
Miami, FL 33155
USA
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

MERCHANDISE CREDIT

Merchandise credits are only granted within 15 days of the invoice date.

Before sending back any merchandise for a store credit you must obtain a confirmation number.

Merchandise purchased from a credit may not be Returned for a Refund.

There are NO Refunds on custom orders that were previously approved via a drawing, swatches, or actual samples.

How to get your Refund/Exchange/Merchandise Credit:
- A confirmation number for a Return or Exchange must be requested within 10 days of merchandise received.
- A confirmation number for a merchandise credit must be requested within 15 days of invoice date.
- For a confirmation number:
- Call us toll free at (1-855-556-8446) or email us: sales@ilogear.com

All Returns and/or Exchanges must be pre-authorized by an Ilogear customer service representative.

Pre-authorization will be granted or denied before you are given your confirmation number.

Merchandise must be sent to:
Ilogear, Inc.
ATTN: Returns and Exchanges Department
7169 SW 44th Street
Miami, FL. 33155
USA

DAMAGED OR DEFECTIVE ITEMS

Ilogear fully guarantees all of our products against any manufacturing defects, such as a suspected defect in the workmanship or in the materials used. If this is the case, you may send the product back to be evaluated.

Defects DO NOT cover damage from an accident, improper care, natural wear and tear, over exposure or extensive use.

If you receive an item that is damaged or defective upon arrival, please call or email our customer service to receive a confirmation number, and so that we may assist you with the return shipping fees. sales@ilogear.com

When you call or email please list a full description of the damage or defect to your merchandise. Such as: torn, stitching problems, stained. You will need to include a picture (if possible) of the problem so that we are able to access the problem better.

If we shipped you the wrong item, please call our customer service number or email us to receive a confirmation number for an exchange and so that we may assist you with the return shipping fees.

When you call or email please give a full description of the differences between the item you ordered and the item you received.