Our policy lasts 30 days. If 30 days have gone by since your order was shipped, unfortunately we can’t offer you a refund.
If a refund is requested please note:
1) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
2) To complete your return, we require a receipt or proof of purchase
3) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
4) Skeins that no longer have their packaging and/or have been wound into a ball or knit with will not be eligible for returns
5) Refunds will not be sent until the item(s) have been received by The Cozy Knitter and inspected
Additional non-returnable items:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
The Cozy Knitter
PO BOX 23096
570 Longworth Ave
Bowmanville, ON L1C0H5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are retruning an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible if it is lost in the mail.