BELLFIELD BREWERY STANDARD RETURNS POLICY
If goods are to be returned to Bellfield Brewery, they must be returned in their original packaging and within 14 days of the purchase being made. You will be refunded for the goods when they have been received back back into our warehouse. Get in touch via [email protected] if you would like to return your goods and we will explain how to do this.
If there is a problem with your order or items are faulty, you must inform Bellfield Brewery within 30 days of receipt of the order to obtain a refund. To report a problem please contact the help desk at [email protected] We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything iwe can to work things out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at [email protected] and we will organise to resend the order, or provide a full refund, whichever is preferable.
We unfortunately cannot accept responsibility for a problem with delivery if this is due to you providing an incorrect address and postal code or contact telephone number. It is always best to double check this information at the time of placing an order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
This does not affect your statutory rights.
BELLFIELD BREWERY REPLACEMENTS
If you have ordered an incorrect size for an item of clothing, we are happy to provide a replacement item (if we hold the item in stock) as long as we notified of the issue within 14 days of the actual purchase and provided the clothing item is returned to us unworn and in a saleable condition with any labels attached. In the event that no replacement is available our returns policy would apply.