Items such as night vision housings (monoculars or binoculars) are covered under the return policy for 10 days. All other products are covered for 30 days unless otherwise noted. To be eligible for a return, your item must be unused and in the same condition that you received it. If you are unsatisfied with your purchase for any reason, please contact us within these time frames for refund or replacement.
To complete your return, please email us at [email protected] or call (423)573-6995 to request a RMA (return merchandise authorization) number.
Refunds (if applicable)
Once your return is received and reviewed, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds will be given on merchandise only. Shipping charges and/or Build charges (assembly, nitrogen purge) are non-refundable.
Late or missing refunds (if applicable)
Please note that most financial institutions require time to process and post refunds and these times can vary according to your financial provider. Check with your individual financial institution for their policy. If you have waited their specified amount of time and you still have not received your refund yet, please contact us at [email protected]
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is approved for return outside of the return period. These items may be subject to a restocking fee.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. If you need to exchange for the same item, send us an email at [email protected] and we will review on a case by case situation, providing instructions for return shipment.
Once you have obtained a RMA to return your product, you should mail your product to: AB NightVision Inc, 1528 Edgemont Ave Bristol, Tennessee US 37620
You will be responsible for paying return shipping costs for your item unless coverage of shipping cost has been pre-approved by management. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
We recommend using a shipping service with a tracking feature, noting the declared value of your item, or purchasing shipping insurance especially for items of higher value. Once in the mailing/delivery system, we cannot guarantee that we will receive your returned item and cannot refund or credit you for items not received.
Certain products produced by AB NightVision Inc are covered by a two (2) year warranty. Warranty eligibility will be noted on those product pages. The warranty covers any manufacturing defects or failures during this time. Any damage caused by product altering or misuse may void the warranty. Please contact us first by email at [email protected] or by phone at (423)573-6995 for instructions on returning products for warranty repair.
Customer provided parts such as lenses or image intensifiers that are sent to AB NightVision Inc for use in custom builds are not covered by the Warranty. AB NightVision Inc cannot be held liable for loss or damage in transit of customer provided parts.